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FAQ

General

How do the Health Checks & Toolkits work?

The Health Checks are a checklist that you can follow that will give you an insight into the different areas of your business that need improvement.

The Toolkits will allow you to take these insights and create actions to protect and grow your business.

You can access the systems in your Account Portal.

How can I download the 'Mini Health Check'?

You can access your Mini Health Check from the ‘Get Started‘ page on your Account Portal.

How does the tech support work?

If you need extra support you can email support@start-digital.co.uk and they will be in touch with you within a 24 hour period.

How can I book my included consultation?

You can use our contact form on our contact page or email info@start-digital.co.uk to book a consultation.

Can I cancel my membership at any time?

Yes. You can cancel at any time from your account management page and you won’t be charged after your current billing period (unless you choose to re-subscribe).

What type of analytics should I be using on my site?

We would recommend using Google Analytics 4. We would recommending reading our blog “Google Analytics 4” for more information.

How often should I backup my website?

We would recommending backing up your website atleast once a week. 60% of small businesses that experience a data loss, go out of business within 6 months. One way to minimise this is to back up your webiste regularly.

What is a website plug-in?

A website plug-in is a piece of software that adds a new function on your website. Here is a quick video on the most commonly used plug-ins to secure your site:

What is Anti-Virus Software?

Anti-virus software is a type of computer program that is designed to protect your computer or other devices from malicious software or malware, including viruses, spyware, trojans, and other types of malicious code.

Anti-virus software typically works by scanning your computer’s files and programs for any signs of malicious code. It will then either quarantine or delete the file if it’s deemed to be a threat.

Anti-virus software is an essential component of any computer security strategy, as it helps to protect your computer from a wide range of security threats and helps to keep your data safe and secure.

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